All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with laser engraving, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.
If there is an error on engraving or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.
There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customer’s part are the responsibility of the customer. – We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to misspell certain words.
Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any checks that are cut as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.
Deposits and Payment on Orders
All orders must be paid in full prior to us filling the order. If you have elected check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your order include Visa, Mastercard, American Express and Discover Card Payments. An order is not accepted unless you receive an order acknowledgement from us through e-mail or fax.
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us by sending an e-mail to @awardsengravingcompany.com