|
AWARDS ENGRAVING COMPANY
REWARD ACHIEVEMENT . . . RECOGNIZE EXCELLENCE
Plaques - Trophies - Ribbons - Medallions -
Certificates
Expert Laser Engraving Done on Premise
FAQ
|
All of the information you supply is
used only to identify yourself to the
web site. We will not release any of the
information to any third party.
|
Q: How
does the shopping cart work?
A: By clicking on 'Shop' and then 'My
Shopping Cart' you'll be taken to your
shopping cart. You may be asked to enter
the e-mail address and password you
supplied in the registration form. You
will also be asked if you would like the
server to write a cookie to your
computer to automatically log you in on
your next visit.
As you browse through our online
catalog, you can place items in your
cart by selecting the 'Add to Cart'
button from the product or search
results page. Any special promotions,
sale prices, and price breaks will be
calculated in the cart, giving you an
up-to-date subtotal of your order.
To change quantities of the items in
your shopping cart, simply enter the
appropriate quantity in the QTY box and
click 'Update'. To remove an item, you
can click the blue 'Remove' button or
use the 'Empty Cart' button to empty the
entire shopping cart. When you are ready
to proceed to the check-out process,
click the 'Check Out' button.
|
Q:
What's involved in the checkout process?
A: There are 3 steps in the checkout
process. Accurate completion of these
steps will accelerate the processing of
your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to
have your package shipped to a place
other than where we'll be sending the
invoice. So whether you're at the
Vatican installing a masterpiece of a
window, or at work, we'll ship it where
you'd like. Please make certain that the
addresses are correct (including zip
codes) so that the chosen carrier can
deliver your package.
Comments: Use the space provided on this
page to make any necessary comments
about your order. If you chose to pick
up your order in the showroom, you'll be
asked for a date when you'll be visiting
us so we can be sure to have your order
ready. Click on the 'No Comments' button
if you do not need to make any comments.
Step 2: Shipping
Please read all of the information
presented about our shipping policies.
You will also be presented with a choice
of shipping methods depending on the
shipping address specified in Step 1.
Step 3: Payment
In this step you will be asked for an
e-mail address where we can contact you
if necessary. You'll also be presented
with an order total.
|
Q: Is it
safe to order online?
A: How does a Secure Site work? In plain
English here's what happens when you
place an order. First, you'll notice
that you enter a secure site when a
padlock icon appears in the status bar
of your browser (usually at the bottom).
This states that all of the information
passed between your computer and our
computer will be encrypted. Our computer
will tell your computer how to encrypt
all information passed between the two
using encryption that can only be
decoded on our server. Your computer
will do such before sending any
information onto the phone wire and out
onto the Internet and eventually to our
computer. When it reaches our server, it
will be decoded and logged to our
database for processing. Without the
decoding key on our server, it is nearly
impossible to decipher the encrypted
data.
|
Q: What
is your return policy?
A: We do not accept any returns.
However, should we make a mistake we
will replace or repair the item at no
cost to the buyer. If the buyer makes a
mistake there will be an extra charge
for repair or replacement of the item.
|
Q: Where
is my order?
A: Delivery dates vary based on the
availability of the items you ordered.
It could take up to 14 business days
for the your order to arrive once your
order has been shipped. If you chose to
pick up your order at our Denton Office,
it would be 3-5 days. If you still have
further questions about your order,
contact our Denton Office at
410-479-8330.
|
|
